We care about customer comfort and safety, so intimate products are treated as personal-use goods. In accordance with hygiene rules, intimate goods cannot be returned or exchanged after purchase, including sex toys, hosiery, underwear, fetish items and similar products.
We cannot guarantee that every product will suit every person, because bodies, preferences and erogenous zones differ. Before purchasing, carefully check product descriptions, dimensions, materials and usage instructions.
Warranty for electronic products
The warranty applies only to products with an electronic part and is valid for 90 days from the purchase date, with the original receipt and original packaging. All products are checked when sold or shipped.
If a product has a technical problem
- Contact us as soon as possible and describe the issue.
- Keep the receipt, packaging and all product parts.
- Do not try to repair or open the electronic part yourself.
For questions before buying, contact us through the contacts page. For delivery information, see delivery and payment.